Welcome to The Rathbone Hotel.

Our mission is to ensure you have a fabulous stay with us. We promise that throughout your stay we will surpass the standards you expect from us. Should you find anything not to your satisfaction, please do not hesitate to let us know.

The Rathbone Team

To reduce the amount of contact points in Guestrooms, we have made available below our Hotel Information Directory.

 

Emergency Procedures

In case of fire or emergency, please contact Reception by dialling ‘0’.  If there is any delay in response you should contact Emergency Services directly by dialling ‘9’ and then ‘999’ from your guest room telephone.

Please take time to read the Fire Evacuation notice posted on your bedroom door and familiarise yourself with the emergency exits and procedures.

If you have a disability, please inform our Front Desk Team upon arrival to enable us to provide proper care in the event of an emergency.

When the fire alarm is sounded, all guests must evacuate the building immediately and proceed to the meeting point, which is located on Charlotte Place, outside the ‘Duke of York’ public house, opposite the front entrance to the hotel.  For your safety, do not stop to pick up any personal belongings along the way. Do not use the lift.

By law and as part of our commitment to guest safety, we are required to test the fire system on a regular basis, which we carry out each week on a Monday at 12:00 noon. Guests will be informed in advance of any tests.

Non-Smoking Policy

All of our guest bedrooms and public areas, including our breakfast room and lobby, are non-smoking and we kindly ask you to respect this policy.  This is a legal obligation and you will incur a £250 additional cleaning fee if you smoke in the hotel.

 

Guest Services & Facilities

 

Check-in & Check-out

Check-in time is from 2pm. Check-out time is by 11am. Our team will gladly store your luggage should you arrive early or depart late. 

Luggage

Please contact the Front Desk by dialling “0” at least fifteen minutes before you are ready to check-out and a member of our team will be happy to assist you.

Concierge Services

Our Front Desk team will be delighted to assist you in planning and reserving your London activities. Please stop by the Front Desk or dial “0” for tickets, reservations, directions and much more.

Do Not Disturb Policy

There is a privacy sign located on the front door of your room, if you prefer not to be disturbed please place this sign on the outside of your door.  Note that when you have placed the “Do Not Disturb” sign housekeeping will not provide daily service.

Iron / Ironing Board

Please dial “0” and a member of our team will deliver to your room.

In-Room Safe

There is a safe in every room, located in the cabinet under the TV or near the wardrobe. To lock the safe, create a four-digit password and press lock. To open the safe, dial your four-digit password. On departure, please ensure you have removed all of your personal belongings and leave the safe unlocked.

Laundry, Dry Cleaning & Pressing

This service is available from Monday to Saturday.  Items collected prior to 9:00am will be returned before 7:00pm on the same day.  Please contact our Front Desk by dialling “0” to arrange collection.

Housekeeping Services

We are committed to reducing our carbon footprint wherever possible and your assistance is appreciated.  Our housekeeping department provides a linen change every third day of your stay.  If you would like your towels changed daily, please place them on the floor or in the bathtub/shower. We are happy to provide additional guestroom amenities, including feather pillows and duvets, baby cots, irons, ironing boards and clothes hangers. Shaving kits, dental kits and mending kits are also available upon request.  Please call our Front Desk for any requests you might have.

Air-conditioning

The air-conditioning operates only upon inserting your key card into the light saver by the main door and when the windows are closed.  It will switch off automatically by removing the key card or opening the windows following which the indicator will point at ‘’ (inactive).  To switch the air conditioning off manually, press the button on the left until the indicator points to ‘’ (off).  To switch the unit on, adjust the dial or press the same button until the indicator points at ‘’ (active).  To adjust the fan speed, press the button on the left to select AUTO, SLOW, MEDIUM or HIGH.  To regulate the temperature, turn the dial towards ‘+’ for heating ‘’ or ‘–’ for cooling ‘’.

Our air-conditioning system is programmed to detect when the room temperature reaches a minimum or maximum temperature, even when inactive, therefore it operates to provide an ambient temperature at all times. This is overridden as soon as a key is inserted in the light saver and the air-conditioning operates as above.

Room Keys

Your room key is issued upon check-in and it operates the lights and air conditioning in your guest bedroom.  It is programmed for the duration of your stay and expires at 11:00am on your departure date.  Your room key is sensitive to electronic and magnetic items therefore should be stored away from your credit card and mobile phone to avoid deactivation.  Please remember to return your key on departure.

Security

All visitors are required to register at reception for safety and security purposes, we appreciate your co-operation.

The Rathbone Lounge Bar

Our lounge bar is located on the ground floor and is open daily to our resident guests.  Please feel free to use this facility at your leisure.

Business Services

We can arrange some business services including photocopying, faxing, taking messages, USB printing and courier services. All services are subject to availability and charges. Please contact our Front Desk by dialling “0” for further information.

Room Cancellation

Our room cancellation policy requires 24-hours’ notice (by 2:00pm the day prior to arrival, local time).  Please contact reception for further details or clarification.  Should you wish to depart the hotel earlier than expected, please ensure that you notify reception by 2:00pm on the day prior to your intended departure date.

Pre-paid non-refundable bookings are subject for full cancellation charges for your entire stay should you need to depart early.

Internet Access

High speed wireless Internet access is available in all guest bedrooms and public areas and is free of charge.

To use this service – Switch on your computer. Ensure that your wireless port/card is enabled and connect to ‘Rathbone WiFi’. A login screen should appear, however if it does not launch your internet browser.  Select ‘Internet Access’ on the welcome page.  Select ‘Guest’ and follow the on-screen directions to gain access to the Internet. Each device will require you to login separately.

Should you require additional information or assistance on this service, please contact our Front Desk by dialling ‘0’ who will be pleased to assist you.

Telephones

Internal Calls

Should you wish to contact any of our departments, please call our Front Desk by dialling ‘0’ and let us do the rest for you.

UK Local & National: £0.20 (minute)

UK Mobile: £0.50 (minute)

UK 0800: £0.20 connection charge (free thereafter)

Operator Assisted (118 numbers): £2.00 connection charge (£3.00 per minute thereafter)

International: £2:00 (minute)

Fax London and National: £0.20 per page

Fax International: £1.00 per page

Photocopying: £0.20 per page

Wake-Up Calls

Should you wish to book a wake-up call for the following morning, please contact our Front Desk by dialling ‘0’.

External Calls

To obtain an outside line dial ‘9’.  For international calls dial ‘9’ + ‘00’ + country code + area code and number.

TV Channel Listing

1 – 700 UK Freeview TV
701 – 730 Radio Channels

Foreign Channels

CCTV F • CCTV4 • CCTV News • CCTV9 Documentary • Al Jazeera • Al Jazeera International • Arirang TV • CNN International • Record TV • Rede Record • RT Esp. • RTL Television • RTL 2 • Super RTL • CNBC Europe • Russia Today • Bloomberg European TV • NHK World • France 24 (French) • France 24 (English) • France 24 (Arabic) • TV5 Monde Europe • Rai 1 • Rai 2 • Rai 3 • Rai News 24 • DW • RTPi • RTR • Rossiya 24 • TVE International • Canal 24h • TRT TURK

News Channels

BBC News • Sky News • Al Jazeera (English)

Using Your Remote Control

To switch the television on you may need to press the ON/OFF button or a channel selection button:  (P+ P–) or simply a channel number on your remote control.  If you experience problems with the “All-For-One” remote control, please press the button marked ‘TV’ and try again.

Rathbone Discount Card

Restaurants

As a valued guest of the Rathbone Hotel we hope you will take advantage of up to 20% discount which we have organised for you at any of the carefully handpicked restaurants.

Simply ask our Front Desk for a discount card and present this at the time of arrival and the respective discount will be deducted from your bill.

As the list evolves on a regular basis please speak to one of our reception team members who will be happy to provide you with a list of the current restaurants we are working with. Alternatively you can view the list at any time on our website here.

Medical Emergencies

Should you need urgent medical attention please dial ‘9’ and then ‘999’ from the phone in your room to be connected directly to the emergency services. If you suffer from a medical emergency during your stay, please also immediately contact the Duty Manager by dialling 1*1 from any phone in the hotel.

If you want to see a doctor during your stay, please speak to a member of the reception team who will be able to arrange for one to visit you in your room. The doctor can also provide you with a medical report to assist with making any travel insurance claim as the doctor will charge for their services.

The closest hospital to the hotel is:

University College Hospital London, 235 Euston Rd, Bloomsbury, London NW1 2BU

The Accident and Emergency room is open 24 hours a day, 7 days a week however it can take upwards of 4 hours for you to see a doctor if they are busy.

For non-serious medical issues there is a medical walk-in service available which is located a 10-minute walk from the hotel at:

Soho NHS Walk-in Centre, 1 Frith St, Soho, London W1D 3HZ

This service is much quicker, and a nurse will determine if you need to go to A&E or if your condition can wait until you get home. Hours do vary so please speak to a member of our reception team who will be happy to advice you.

Please note there may be charges associated with urgent medical treatment. Please take your passport, insurance documents and EHIC card if applicable.

Getting around London

Below are some helpful tips to get you around London, alternatively please dial “0” and our Concierge will be delighted to assist you.

Taxi: Taxis are normally quite easy to come by, except during the morning and evening rush hour (8:00am to 9:30am & 5.30pm to 8:00pm). Unfortunately, in poor weather conditions they are in very high demand, therefore more difficult to hail or reserve.  Our Concierge can always book a taxi on your behalf.  Taxi fares can be settled either by cash or major credit cards.

Private Car: A private car service is available for transfers to London airports and any destination in the UK offering both daily and per-hour rates.  We also offer pick-up service from all London airports.

Tube: Our area is well connected by the London Underground: Central, Northern, Victoria, Bakerloo, Piccadilly, Circle, Hammersmith & City and Metropolitan lines.  The nearest underground stations are Goodge Street (Northern line), Tottenham Court Road (Northern and Central lines), and Oxford Street (Central, Victoria and Bakerloo lines) as detailed on the following page.  For further information please visit www.tfl.gov.uk. 

DLR: Docklands Light Railway (for travel to O2 Arena and ExCeL) runs from Bank (Central line).  For further information visit www.tfl.gov.uk or call London Transport 24-hour information on 0843 222 1234.

Bus Routes: Numerous bus routes service our area.  For more information please visit www.tfl.gov.uk/buses or call London Transport 24-hour information on 0207 222 1234.  Alternatively, please contact the Concierge for a copy of a London Transport Bus Map.

Thames Clippers: Serving both as scheduled commuter and tourist boats, services are of great value and fast.  They run from Embankment and Waterloo Piers to Woolwich via Canary Wharf stopping at Tate Modern, London Bridge, Tower of London, and Greenwich. For further information please visit www.thamesclippers.com.

Thames River Cruises: Operate sightseeing cruises and evening dinner & dance cruises on London’s River Thames all year round.  Tel: 0207 7400 400.

Nearby Underground Stations

One of the fastest ways to travel around London is by tube but please remember that occasionally there are disruptions due to ongoing works taking place, particularly at weekends.  We recommend that you plan your journey in advance and check with our Front Desk before you travel.  Underground maps are available at reception.

Goodge Street:  Northern line, 3-minute walk

Tottenham Court Road: Central & Northern lines, 6-minute walk

Oxford Circus: Central, Victoria & Bakerloo lines, 8-minute walk

Warren Street:  Northern & Victoria lines, 10-minute walk

Great Portland Street: Circle, Hammersmith & Metropolitan lines, 11-minute walk

Euston Square:  Circle, Hammersmith & Metropolitan lines, 12-minute walk

Euston: Northern & Victoria lines, 22-minute walk

Kings Cross & St. Pancras: Piccadilly, Victoria, Northern, Circle, Hammersmith & Metropolitan lines, 28-minute walk

London Mainline Train Stations

To book tickets for mainline train services the easiest option is at the ticket counter at the station or at ticket machines located inside the terminals. There are often engineering works on weekends and bank holidays so please speak to our concierge team regarding departure times.

Kings Cross St Pancras: East Coast Main Line trains to York, Edinburgh, Cambridge and Luton Airport

St Pancras International: International train services to Paris, Amsterdam, Burge and Brussels

Euston: West Coast Main Line trains to Liverpool, Birmingham and Manchester

Paddington: Bath, Bristol, Cornwall and the Heathrow Express

Waterloo: Salisbury (Stonehenge), Windsor and the south coast

Victoria: Gatwick Express, Brighton and the south coast

London Bridge: Canterbury and the Kent coast and countryside

London Liverpool St: Stansted Express, Colchester, Kings Lynn and Norfolk coast

 

We trust the information provided has been useful.  If you are unable to find what you are looking for, please contact our helpful Front Desk team who will be delighted to assist you.

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05 December 2020
 
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