Cookie Policy

Your Consent

By continuing to use our websites you are agreeing to us placing cookies on your computer. Please read this cookie policy carefully for more details about the information we collect when you use these websites.

If you do not wish to accept cookies in connection with your use of one of our websites, you must stop using this website.

General Information

This policy describes how Carnarvon Hotels Limited (“we”, “us”, “our”) uses cookies when you interact with our websites, such as www.rathbonehotel.co.uk, www.collinghamapartments.co.uk, www.carnarvonhotels.co.uk (together the “websites”). Our websites use cookies to improve your browser experience and to allow us to improve our websites.  This cookie policy provides you with clear and relevant information about the cookies we use and the particular purposes for using those cookies.

What are Cookies

A cookie is a small piece of information that are sent to your browser and stored on the hard drive of your computer, mobile phone or other devices. There are many functions cookies serve. For example, they can help remember preferences or analyse how well websites are performing. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered through our Website may not function properly if your cookies are disabled. Full details on the types of cookies we use are set out below.

There are two types of cookie you may encounter when using our websites:

First party cookies – These are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies – These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Google have their own cookies, which are controlled by them.

Please see list below of Cookies used on our websites.

Cookie Name: _ga Google Analytics
Purpose: Used to generate statistical data on how the visitor uses the web site.
More Info: Click here

Cookie Name: _gat Google Analytics
Purpose: Used by Google Analytics to throttle request rate
More Info: Click here

Cookie Name: _gid Google Analytics
Purpose: Used to generate statistical data on how the visitor uses the web site.
More Info: Click here

Cookie Name: v.gif
Purpose: Used by Google Analytics
More Info: Click here

Cookie Name: ads/ga Google Analytics
Purpose: Used by Google AdWords to re-engage visitors
More Info: Click here

Cookie Name: _vwo_uuid_v2
Purpose: Used as a visual website optimiser
More Info: Click here

Cookie Name: CRM
Purpose: Used to store information about authenticated users (account ID) or promo code used by a browsing user on a hotel site. This is a mandatory cookie and functionality of the booking engine is severely limited without this cookie. The information contained in this cookie is not shared with any third party.
More Info: Click here

Cookie Name: CSSID
Purpose: This is a session cookie and is used only to link a browsing customer with a server session. It is a mandatory cookie and does not contain any personally identifiable information
More Info: Click here

How we use cookies

We will not use cookies to collect personally identifiable information about you. Please see below types of cookies we use on our website, and the purposes for which they are used:

• Strictly necessary cookies. These cookies are essential in order to enable you to move around our website and use its features, including accessing secure areas. Without these cookies, any services on our website you wish to access cannot be provided.
• Analytical/performance cookies. These cookies collect information about how you and other visitors use our websites. This can be anything like which pages you go to most often, and if you get error messages from web pages. We use data from these cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to our websites. We also use third-party web analytics software on our websites and apps (such as Google Analytics).
• Functionality cookies. These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember settings such as changes you have made to text size, fonts and other parts of web pages that you can customise.
• Targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of an advertising campaign. They are usually placed by third parties (such as advertising networks or platforms) with the website operator’s permission. They remember that you have visited a website and this information is shared with the advertiser. We have enabled Google Analytics Data Collection for Advertising Features, including Remarketing and Advertising Reporting Features. These features enable us to make use of data from users who have chosen to allow Google to associate their web and app browsing history with their Google account in order to personalise the ads we may show in Google Search and Display Advertising. This helps us provide more relevant messaging to our users. This also provides us with demographic and interest information at an aggregate level that helps us to understand our users better.
• Social media extensions: These technologies allow you to share what you’ve been doing on our websites on social media, such as Facebook and Twitter. For example, by clicking the Facebook ‘Like’ icons that may appear on our product pages. Although we enable these tools to be displayed on our websites so that you may interact with them, if you choose to do so, they are not within our control. Please refer to the relevant third-party privacy policies for how these functionalities work.
• Google Analytics. Our website uses Google Analytics, for more information about this, please see Google’s help pages and privacy policy. Google have developed the Google Analytics opt-out Browser add-on for the Google Analytics JavaScript (ga, js, analytics.js, dc.js).  If you want to opt-out of Google Analytics you can download and install the add-on for your web browser. For more information click here.

 

Tracking of marketing emails sent out by us

Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

Managing cookies

If, after being presented with our cookie banner, you elect to use our websites without disabling cookies, then you agree to our use of cookies and other similar technologies for the purposes described above.

If you do not want to allow cookies at all, or only want to allow use of certain cookies, please refer to your browser settings. You can also use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set. Please note: by deleting certain cookies or disabling them for future use, you may not be able to access certain areas or features of our websites.

To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.

To opt-out of Google Analytics for Display Advertising and customize Google Display Network ads please go to https://www.google.com/settings/ads or Google Analytics’ currently available opt-outs for the web.

Please be aware that restricting cookies may impact on the functionality of our website.

Changes to this policy

We may modify this Privacy Policy from time to time. The Updated Version at the bottom of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the “Online Services”. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Updated: 6th April 2020