Welcome to The Rathbone Hotel.
We’re delighted to have you with us, and our team is here to ensure your stay feels comfortable, easy, and warmly cared for. If there is anything you need at any time, simply let us know — we’re always happy to help.
Emergency Information
Your safety is our priority.
If you ever need immediate assistance, please dial 0 for Reception.
If there is any delay, dial 9 then 999 for emergency services.
Please familiarise yourself with the fire evacuation notice on your bedroom door. Should the alarm sound, please leave the building immediately and make your way to our assembly point on Charlotte Place outside The Duke of York pub.
For safety, do not use the lift.
We test our fire alarm every Monday at 12:00pm.
If you have any accessibility needs, please advise our Front Desk so we can support you appropriately in an emergency.
Non-Smoking Policy
All of our guest bedrooms and public areas, including our breakfast room and lobby, are non-smoking and we kindly ask you to respect this policy. This is a legal obligation, and you will incur a £250 additional cleaning fee if you smoke in the hotel.
Security
All visitors are required to register at reception for safety and security purposes, we appreciate your co-operation.
Guest Services
Check-In & Check-Out
Check-in: 2pm
Check-out: 11am
We’re pleased to store luggage for early arrivals or late departures.
Concierge Assistance
From theatre tickets to restaurant reservations and directions, our Front Desk team will be delighted to help with your plans. Dial 0 at any time.
Housekeeping
Your room is refreshed daily.
For towels:
- Towels on the rail = reuse
- Towels on the floor = replace
Bed linens are changed every third day.
If you require extra amenities such as cots, ironing equipment, or personal-care kits (shaving, dental, mending), please dial 0.
Laundry & Dry Cleaning
Available Monday–Saturday.
Items collected before 9am are returned the same day.
To arrange collection, please dial 0.
Room Keys
Your key card operates your lights and air-cooling system.
If it becomes demagnetised (common when near phones or cards), please visit Reception for a quick reissue.
Air-Cooling & Heating
Your room’s climate system activates when your key card is inserted, and the windows are closed. Adjust temperature and fan settings using the wall controls. Our system maintains an ambient temperature automatically when the room is unoccupied.
Luggage Assistance
If you would like help with luggage, please dial 0 around fifteen minutes before departure.
In-Room Safe
Every room includes a secure safe.
Choose a four-digit code to lock and reopen it.
Please ensure it is left open upon departure.
Do Not Disturb
Use the privacy sign on your door if you prefer not to be disturbed.
Please note that housekeeping will not service the room when this sign is displayed.
Food & Drink
Albert’s Bar
Our lounge bar is located on the ground floor and open daily to resident guests, a calm spot for a drink throughout the day or before heading out into the neighbourhood.
Room Service
Drinks available 10:30am–10:00pm via Reception (dial 0).
For late-night dining, we partner with Night Room Service offering a range of local restaurant options delivered to the hotel.
Business Services
We can assist with photocopying, scanning, message-taking, small print jobs and courier arrangements (subject to availability and charges). Dial 0 for assistance.
Internet Access
Complimentary high-speed Wi-Fi is available throughout the hotel.
Connect to Rathbone WiFi, open your browser, and follow the on-screen prompts.
If you need any assistance, just contact our front desk team.
Telephones
Internal calls: Dial 0
Outside line: Dial 9
International: 9 + 00 + country code + area code + number
UK Mobile: £0.50 (minute)
UK 0330 Numbers: £1 (minute)
Operator Assisted (118 numbers): £2.00 connection charge (£3.00 per minute thereafter)
International: £1:00 (minute)
Wake-Up Calls
Should you wish to book a wake-up call for the following morning, please contact our Front Desk by dialling ‘0’.
Medical Assistance
For emergency services dial: 9 + 999
Then notify the Duty Manager at 0.
For non-urgent medical needs, we can arrange an in-room doctor visit or direct you to the nearest walk-in clinic.
Closest hospital:
University College Hospital, Euston Road (24-hour A&E)
Getting Around London
Our team will happily help plan journeys, book taxis, or recommend the best routes.
Nearest Underground stations:
Goodge Street – 3 min
Tottenham Court Road – 5 min
Oxford Circus – 8 min
(Full list available at Reception)
For river travel, buses, and overground services, our Front Desk will provide maps and up-to-date travel guidance.
Neighbourhood Dining Privileges
Guests of The Rathbone enjoy exclusive savings at a curated collection of nearby restaurants.
Ask Reception for your Rathbone Privilege Card or view the current list on our website.
We’re Here to Help
If you can’t find what you’re looking for, simply dial 0 or speak with us at the Front Desk, we’ll be delighted to assist.